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Shipping

SHIPPING OPTIONS AND INFORMATION

We utilise external couriers and our own fleet of vehicles for order delivery.

Any orders placed before 2pm will be processed and dispatched for standard delivery.

Delivery methods are as shown below excluding VAT:

  • Standard Delivery - All items which do not fall within the parameters below such as smaller architectural items and more, this method invokes free delivery when the basket value is over £300 - £19.95
  • Steel Delivery - items that fall under the Steel category, this method invokes free delivery when the basket value is over £300 - £39.95
  • Oversize products - typically items which are over 3m in length and/or have a substantial weight, this method invokes free delivery when the basket value is over £1500- £74.95
  • Pre-Assembled Posts & Handrail Standards - Items that fall under the Pre-Assembled Posts or Handrail Standards category, this method invokes free delivery when the basket value is over £1500 - £49.95
  • Dorma Products - items with Dorma branding including door hardware and frameless glass doors - £15
  • Nuts & Bolts - items that fall under the nuts & bolts category, this method invokes free delivery when the basket value is over £80 - £6.95
  • Northern Ireland - All deliveries within a NI postcode - £25
  • HMT Tools- Free delivery on all HMT products in the Tools & Workwear category.
  • OX Tools - items in the Tools & Workwear category with OX Tool branding, this method invokes free delivery when the basket value is over £80 - £6.95
  • Lyte Ladders - Free delivery on all Lyte products in the Tools & Workwear category.

Please note that if two or more delivery methods coincide, the highest valued shipping method will be applied. 

Next day steel delivery service is available for most orders. Our transport vehicles are equipped to carry lengths of up to 13 metres as standard and can carry 14 metre bars with certain restrictions.

All of our vehicles are fitted with tracker monitoring devices which help us to keep in contact with the vehicle and drivers.

 

Do you deliver to my location?

We own and operate our own fleet of vehicles that cover most of England, Wales, and Scotland, but sadly there are some areas that we cannot access. This will be displayed when choosing your delivery options.

Will your Vehicles be able to access my site?

The vehicles that will deliver your steel are large rigid Heavy Goods Vehicles and measure approximately 3m wide by 8m long so some sites will unfortunately be un-accessible to our vehicles.  If this is the case you can collect your order from one of our depots or arrange delivery to a more convenient location.

Do I need to be present to accept delivery?

Yes.  It is your responsibility to arrange for safe offloading of the goods, our vehicles do not have cranes and the driver will not be able to assist.  It is important to consider this when placing orders as failure to provide adequate means offloading may mean you are required to cover the cost of the delivery.

When will my order be delivered?

An estimated delivery time should be shown upon checkout. Once your order has been placed you will receive a telephone call from our team to advise on a delivery date. Deliveries can be made at any time between 7am and 4pm Monday to Friday.

Can I collect my order?

Yes, most products can be collected free of charge from your nearest depot, simply select ‘Collection’ at the check out. The order will need to exceed the £50 minimum limit.

Returns

Returns are not accepted for Cut to Size Bespoke items. All other returns are subject to a 25% restocking fee.

Additional Charges

In the event of a failed delivery, an additional charge of £50 will be applied to each subsequent delivery.