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Cancellations, Refunds, Returns & Additional Charges

Cancellations 

Should you wish to cancel your order please contact the Website Team as soon as possible to request this. 

If your order has not yet been processed by our delivery Depots you will receive a full refund via BACS transfer, for which your bank details will be required.

If your order has been processed, cancelled orders are subject to a 25% restocking charge.

Delivery charges will not be refunded in the event of a cancellation following a failed delivery.

Any cancellation of items which are bespoke cut to size are non-refundable if they have been processed by the delivery Depot. 

Refunds

All refunds are paid via BACS transfer and as such will require the bank details of the account where the refund is to be issued.

Returns

Returns are not accepted for Cut to Size Bespoke items

All other returns are subject to a 25% restocking fee 

Additional Charges

In the event of a failed delivery, an additional charge of £50 will be applied to each subsequent delivery.

Shipping Options And Information

We utilise external couriers and our own fleet of vehicles for order delivery.

Any orders placed before 2pm will be processed and despatched for next day delivery.

All orders over £300 will be applicable for free next day delivery except under *special circumstances.

All orders under £300 will incur a minimum £12.95 next day shipping charge.

All oversize or overweight items will incur a £45 palletised shipping charge.

Next day steel delivery service is available for most orders. Our transport vehicles are equipped to carry lengths of up to 13 metres as standard and can carry 14 metre bars with certain restrictions.

All of our vehicles are fitted with tracker monitoring devices which help us to keep in contact with the vehicle and drivers.

Do you deliver to my location?

We own and operate our own fleet of vehicles that cover most of England, Wales and Scotland, but sadly there are some areas that we cannot access.  Click here to check to see if we can deliver to your location.

Will your Vehicles be able to access my site?

The vehicles that will deliver your steel are large rigid Heavy Goods Vehicles and measure approximately 3m wide by 8m long so some sites will unfortunately be un-accessible to our vehicles.  If this is the case you can collect your order from one of our depots or arrange delivery to a more convenient location.

Do I need to be present to accept delivery?

Yes.  It is your responsibility to arrange for safe offloading of the goods, our vehicles do not have cranes and the driver will not be able to assist.  It is important to consider this when placing orders as failure to provide adequate means offloading may mean you are required to cover the cost of the delivery.

When will my order be delivered?

We aim to deliver all orders within 3-5 working days, once your order has been placed you will receive a telephone call from of our team to advise on a delivery date.  Deliveries can be made at any time between 7am and 4pm Monday to Friday.

Can I collect my order?

Yes, all orders over £50 can be collected free of charge from your nearest depot, simply select ‘Collection’ at the check out.

*Next day delivery or Free Delivery is not available for Republic of Ireland, Scottish Highlands and some remote areas where an additional charge may apply. Please contact for further details. If delivery necessitates a non-typical vehicle, we reserve to the to charge appropriate transport costs to the customer.