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Cancellations, Refunds, Returns & Additional Charges


Should you wish to cancel your order please contact the Website Team as soon as possible to request this. 

If your order has not yet been processed by our delivery Depots you will receive a full refund via BACS transfer, for which your bank details will be required.

If your order has been processed, cancelled orders are subject to a 25% restocking charge.

Delivery charges will not be refunded in the event of a cancellation following a failed delivery.

Any cancellation of items which are bespoke cut to size are non-refundable if they have been processed by the delivery Depot. 


All refunds are paid via BACS transfer and as such will require the bank details of the account where the refund is to be issued.


Returns are not accepted for Cut to Size Bespoke items

All other returns are subject to a 25% restocking fee 

Additional Charges

In the event of a failed delivery, an additional charge of £50 will be applied to each subsequent delivery.

Frequently Asked Questions

  • Who services my delivery transport region as I am on the border of 2 branches

    You may contact any of the branches; a decision may be made internally as to which is the most economical & cost effective way of delivering to you.

    • Why do steel prices vary/fluctuate?

    Steel making is an energy intensive industry and for this reason, energy prices, especially oil and natural gas prices, have an important effect on this industry.
    The greatest influence on steel prices is the price of fuel. Almost all metals require high heat to make basic industrial products such as sheet metal, wire, rods, and bars.
    Most foundries use natural gas, coal, or electricity to produce that heat, and when fuel costs go up, so does the cost of the metals.

    • How is my steel delivered & offloaded?

    We operate a varied fleet of rigid vehicles 7.5t / 10t / 16t / 24t. Our vehicles do not have HIAB’s offloading.  Although we will liaise with the client to work out best practice & safe means of offloading , offloading of steel  is generally the clients responsibility.
    Further information can be found at the following website:

    If you are unsure regarding delivery, please contact us at or use the depot finder page to contact your local B+M depot for further assistance.

    • Will you supply small quantities of steel?  

    Yes, no order is too small for us.

    • Do you charge for delivery?

    Delivery is charged based on the distance from depot please call or email for a quotation.

    • What is the heaviest load you can deliver?

    We have a varied fleet of delivery vehicles, however if our vehicles are not suitable we are able to organise another to meet your needs (Extra delivery charge may apply).

    • Can I come in and collect material from you or do I have to order it?

    We would prefer you to contact us beforehand especially if it is cutting. However we will try our best to accommodate you there and then if we can.

    • Do you close for lunch?   

    We do not close for Lunch.

    • Are you open on the weekends?

    We are closed on weekends. Please see our depot opening hours for Monday to Friday on the website.

    • How can I open an account?

    Please download our account application form your account section of our website to apply, we would require trade references prior to opening. Once the form is completed, please send it by email to your local depot.

    • Can you get things Galvanised or Painted?   

    All finishing, Painting and Galvanising etc is handled by our third party suppliers. We project manage to ensure a satisfactory result.

    • Do you offer a machining service?

    We are able to offer this through a third party with whom we have worked for many years.

    • Can we offer steel cutting facilities?

    We have in house facilities to provide accurate mitre cutting, cold sawing & flame cutting.  
    All shearing & profiling is handled by our third party suppliers. We project manage to ensure a satisfactory result.

    • Can you advise what product I should use?

    Unfortunately not, if you require structural steel for a building project you will need the services of a Structural Engineer will be able to determine the specifications for your project.

    • The product I require is not listed, can you supply it?

    There are many different types and grades of steel, we have extensive supply chains and can supply a huge range of products.  If the product you require is not listed please contact your nearest depot here.

    • Can you supply my material cut to specific sizes?

    Yes, all of our depots have specialist cutting equipment for processing most steel products.  Use the bespoke sizing option online or get in touch with your nearest depot to discuss your requirements.

    • Can I make changes to order once I have placed it?

    Yes, once your order has been placed you will receive a confirmation, to amend your order please contact your nearest depot quoting you order reference number.

    • Can I return an item?

    If you wish to return an item for any reason except being faulty or we have sent the wrong goods please contact us at  Returns may incur additional re-stocking and collection charges.  Items not listed and sourced as specials along with items cut to size are non-refundable.

    • Additional Deliveries

    Due to the size, weight and logistical cost to transportation, only one delivery attempt will be made either when shipping is paid for or the free shipping criteria is met.

    ALL further delivery attempts due to inability to offload, no one at the premises to accept delivery or last minute changes are subject to a re delivery charge based on the size of your order and delivery location from your processing depot.

    Cancelation after missing an order is still possible, however cost for the original delivery will be deducted as well as any administration and restocking fees.